Frequently Asked Questions
Everything you need to know about your BioWare Gear order.
What is the standard shipping time for orders?
Standard domestic shipping typically takes 3-7 business days, while international orders can take 2-4 weeks depending on the destination and customs processing.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy for apparel?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Items must have original tags attached to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that customers are responsible for any applicable customs fees, duties, or taxes imposed by their local government.
How do I ensure I choose the right size?
Each product page includes a detailed size chart. We recommend measuring a similar garment you own and comparing it to our specifications for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay for a secure checkout.